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Reopening government agencies

with Customer Journey Management solutions

Customer Journey Management - the solution for safe and efficient reopening

Due to the pent-up need for services, there's an increased risk for overcrowded waiting areas during the reopening period. Do you have a plan for reopening to ensure adherence to regulations and restrictions?

Our appointment and virtual queue management solutions include all the functionality you need to reopen and provide services in a safe manner.

Enable appointment scheduling for residents

By allowing residents to schedule appointments online, you can better plan and reduce unscheduled walk-ins. Appointment scheduling prevents crowded waiting areas and streamlines your operations.

With Appointment Scheduling solutions by Qmatic, you can:

  • Allow residents to book, reschedule, and cancel appointments online
  • Set up automated booking confirmation, reminders, and notifications
  • Manage visitor flow by regulating opened appointment slots
  • Plan staff allocation in advance according to appointment requests
Learn more

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Serve residents remotely with Virtual Meeting Solutions

We offer a complete solution for a remote customer journey. By serving residents via video call or chat, you can provide services in a safe manner, while also making it more accessible.

The solution is available for integration with Microsoft Teams, Zoom, Webex, Google Meet, or any other video meeting platform you might have.

Learn more
 

Let residents wait remotely with Mobile Ticket

Minimize the crowd in your waiting area by allowing residents to wait remotely until it’s their turn. With a mobile ticket, residents can monitor their progress in the line on their phone and get a notification when it's their turn to be served.

The Mobile Ticket can be obtained by scanning a QR code, following the link in their appointment reminder, or with staff assistance.

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Customer journey management solution

Features include:

  • Appointment scheduling

  • Self-registration and arrival management

  • Virtual queue management

  • Mobile Ticket for remote queuing

  • Analytics, reporting, and real-time monitoring

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Guide: Appointment management solutions for safer reopening

This guide covers:

  • How appointment management solutions can aid social distancing when businesses reopen after restrictions are eased
  • Benefits of appointment management software
  • What to consider when investing in appointment management solutions
  • The best practices for implementing appointment management solutions 
Download the guide

appointment management guide preview

Sign up to get a free demo of Qmatic scheduling software

See how this helps you improve your business and provide a better and safer experience for your customers.