Digitalize your public services for the next normal

Adapt and digitalize your public services

As public offices reopen, they need to focus on overcoming post-pandemic obstacles, have the agility to adapt, and reimagine the way they offer services to meet new expectations from customers and staff.

What our customers have achieved

42%

decrease in wait time while the number of customers rose by 22%

90%

satisfaction rate among staff after changes made by Qmatic

94%

customers satisfaction rate, from 45% previously.

Transform to a hybrid workforce

Offer essential tools for video conferencing to your new hybrid work environment and serve customers remotely.
Provide more accessible services and better flexibility for clients with both onsite and online services
Create a seamless digital experience for your customers
Manage remote services, appointments, and queues within one single platform.

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Promote employee well-being

With Qmatic you can promote the well-being of employees and reduce stress levels at the workplace by:

Simplifying administrative tasks
Distributing staff workload evenly over the workday
Creating automated workflows
Improving work efficiency
Streamlining visitor flows

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Create a safer service environment

Reduce wait times and eliminate crowds on your premises with queue management, appointment scheduling, and virtual queuing, all in one solution.

Manage the visitor flow in a safe and secure manner to avoid congestion.
Let visitors check-in for their appointment on a smartphone in advance and wait from the comfort of their car or outside the premises.
Other check-in options includes: Check-in via Qmatic's self service kiosks or staff check-ins via mobile apps

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Adapt to change

Covid-19 underscores the fact that organizations must have the agility to transform their operations and the way they offer services in no time. With Qmatic you can seamlessly manage appointments and walk-in visits, offer virtual meetings online, and use customer journey data to distribute staff workload evenly over the workday to optimize your resources based on demand.

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Qmatic platform capabilities

Appointments

Make it easy for people to connect to your services, distribute the workload evenly throughout the workday, and create a better balance between walk-ins and appointments.

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Queue Management

Optimize the customer flow, minimize queues and waiting time and create the perfect customer experience with self-service kiosk.

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Virtual Queuing

Allow customers to wait anywhere using a smartphone and monitor their progress in real-time, and receive notifications when it's their turn to be served.

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Reporting & Analytics

Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight customers at every touchpoint

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Real-Time Dashboards

Access real-time data of workflows, current situation, and service performance metrics. Identify emerging trends, monitor operational efficiency, and make data-driven decisions to improve operations.

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Remote Service Delivery

Offer essential tools for video conferencing to your new hybrid work environment and serve customers remotely.

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Customer Feedback

Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.

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Staff applications

Empower your workforce with intuitive and user-friendly apps for serving and managing waiting customers.

Qmatic Cloud Solutions

Qmatic Cloud Solutions is a flexible, scalable, and cloud-based platform consisting of Qmatic’s full range of industry-defining solutions for customer journey management, including software maintenance, hosting, and support.

Always runs on the latest version and security standards, providing continuous updates and upgrades to existing features
Deployed and activated immediately for reduced time to value
Effortless to implement new functionality when your business requires
Deployed in the cloud, no local server required
Secure and robust installation

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“Qmatic played a pivotal role in our ability to reopen during this pandemic”

- Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office

See how Arapahoe County transformed its operations to become more efficient and reduce the number of walk-in customers at its locations with Qmatic. And successfully managed the backlog of customers created by the pandemic by serving 1,000 customers a day

Digitalize your public services for the next normal

Adapt and digitalize your public services

As public offices reopen, they need to focus on overcoming post-pandemic obstacles, have the agility to adapt, and reimagine the way they offer services to meet new expectations from customers and staff.

What our customers have achieved

42%

90%

94%

Transform to a hybrid workforce

Promote employee well-being

Create a safer service environment

Adapt to change

Qmatic platform capabilities

Appointments

Queue Management

Virtual Queuing

Reporting & Analytics

Real-Time Dashboards

Remote Service Delivery

Customer Feedback

Staff applications

Qmatic Cloud Solutions

“Qmatic played a pivotal role in our ability to reopen during this pandemic”

- Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office

Get a FREE demo of our solutions