DMV-appointment-system-header-v1

DMV appointment system

Reduce wait times, increase efficiency and improve customer experience with appointment management solutions

Get a demo

Manage customer flow and increase efficiency in DMV offices

Qmatic's appointment and virtual queue management system provides you with a solution geared towards creating streamlined customer journeys, making it easy for residents to navigate from beginning to end.

Employees benefit from a user-friendly system that matches up the right staff member with the service requested, while administrators can measure every aspect of the customer journey, from online scheduling and self-registration to service and feedback collection.

DMV appointment scheduling system

Allow residents to schedule appointments online and queue virtually using their phones, eliminating the pain of waiting in line. With a DMV reservation system by Qmatic, residents can schedule appointments online and receive automatic booking confirmations, reminders, and notifications.

Read more

concierge-appointment

Arrival management and check-in solutions

Qmatic's appointment scheduling solution covers the arrival and check-in process, making sure the whole customer journey is seamless and efficient.

Upon arrival, residents can complete the check-in within seconds using one of these options:

  • Following the link in the SMS/email reminder
  • Scanning a QR code placed at the entrance
  • Get assisted by a staff member with a check-in app

appointment-scheduling

Virtual queue management and Mobile Ticket

Virtual queuing solutions by Qmatic allow you to provide safer customer journeys. With Qmatic’s Mobile Ticket, residents can wait anywhere, monitor their progress in real-time, and receive regular updates on their phone. 

Read more

mobileticket_qmatic_1200_social

DMV appointment solutions

Features include:

  • Appointment scheduling

  • Automatic confirmation and reminders with SMS and email

  • Self-registration with QR code

  • Virtual queue management and Mobile Ticket

  • Staff apps

  • Virtual meeting solutions

Get a demo

qmatic-appointment-solutions-min

Remote service with virtual meeting solution

With our virtual meeting solution, you can offer to serve residents remotely. Residents can choose to have this option when they make the booking. 

Can be integrated with Microsoft Teams, Zoom, Google Meet, Webex, or any other video meeting platforms you have.

Read more

video appointment for remote service delivery

Real-time data and performance tracking

Get real-time information to optimize your operations, along with extensive statistics and reports on the entire organization to help you improve your services, such as optimizing staff productivity or anticipating busy periods.

Our business intelligence tools provide you with an overview of visitors, staff performance, and daily operations – all with key insights to support decision-making.

qmatic-ops-panel

What you get with our solutions

Reduced wait times

Regular updates for visitors, categorized customers are prioritized for efficient service

Improved customer experience

Organized, streamlined process and workflow for excellent service delivery

Increased staff productivity and efficiency

Workload allocated based on skill set, optimized staff scheduling and improved service quality

Data-based insights for decision-making

Key insights and analysis for trends, performance, resource optimization, and benchmark analysis

What our customers say

Arapahoe County Clerk and Recorder's Office

Arapahoe_County_Logo_small2

“I would highly recommend Qmatic, whether it was a COVID-era or not, because data is important for us to make our decisions, and having this tool in our pocket allows us to navigate and quickly get people out.”

Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office

Read more

Motor Department Vehicle Adams County

adams-county

“Qmatic has allowed us to be more efficient. That has resulted in $100,000 saving compared to where we were few years ago."

Stan Martin, Clerk & Recorder at Motor Department Vehicle Adams County

Watch video

Get a FREE demo of our appointment and queue management solutions