Qmatic's appointment and virtual queue management system provides you with a solution geared towards creating streamlined customer journeys, making it easy for residents to navigate from beginning to end.
Employees benefit from a user-friendly system that matches up the right staff member with the service requested, while administrators can measure every aspect of the customer journey, from online scheduling and self-registration to service and feedback collection.
Allow residents to schedule appointments online and queue virtually using their phones, eliminating the pain of waiting in line. With a DMV reservation system by Qmatic, residents can schedule appointments online and receive automatic booking confirmations, reminders, and notifications.
Qmatic's appointment scheduling solution covers the arrival and check-in process, making sure the whole customer journey is seamless and efficient.
Upon arrival, residents can complete the check-in within seconds using one of these options:
Virtual queuing solutions by Qmatic allow you to provide safer customer journeys. With Qmatic’s Mobile Ticket, residents can wait anywhere, monitor their progress in real-time, and receive regular updates on their phone.
With our virtual meeting solution, you can offer to serve residents remotely. Residents can choose to have this option when they make the booking.
Can be integrated with Microsoft Teams, Zoom, Google Meet, Webex, or any other video meeting platforms you have.
Get real-time information to optimize your operations, along with extensive statistics and reports on the entire organization to help you improve your services, such as optimizing staff productivity or anticipating busy periods.
Our business intelligence tools provide you with an overview of visitors, staff performance, and daily operations – all with key insights to support decision-making.
Reduced wait times
Regular updates for visitors, categorized customers are prioritized for efficient service
Improved customer experience
Organized, streamlined process and workflow for excellent service delivery
Increased staff productivity and efficiency
Workload allocated based on skill set, optimized staff scheduling and improved service quality
Data-based insights for decision-making
Key insights and analysis for trends, performance, resource optimization, and benchmark analysis
Arapahoe County Clerk and Recorder's Office
“I would highly recommend Qmatic, whether it was a COVID-era or not, because data is important for us to make our decisions, and having this tool in our pocket allows us to navigate and quickly get people out.”
Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office
Motor Department Vehicle Adams County
“Qmatic has allowed us to be more efficient. That has resulted in $100,000 saving compared to where we were few years ago."
Stan Martin, Clerk & Recorder at Motor Department Vehicle Adams County