Virtual queuing system

Reduce wait times, minimize crowding, and manage customer flow efficiently

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Safer customer journey with digital queuing solutions

Let customers wait remotely and safely with mobile queuing solutions. Qmatic solutions offer smart functionality to aid social distancing in waiting situations. With the mobile ticket functionality, visitors can do online queuing, wait off-premise to reduce crowding and avoid touching any buttons or surfaces at your waiting area.

1. Check in virtually

Customer checks in by scanning a QR code, or they can be assisted by a mobile concierge member of staff.

2. Receive a mobile ticket

Upon check-in, they can choose the service they require and then receive a mobile ticket, allowing them to wait anywhere until it's their turn.

3. Wait remotely and monitor progress on the mobile ticket

As they're waiting, they can monitor their progress in the queue on their phone, and get a notification when it’s their turn.

Virtual queuing solution features

Online appointment booking
Virtual check-in
Mobile ticket
Messaging services
Check-in and serving apps for staff
Real-time data, reporting, and analytics

mobile ticket

Online appointment booking

Allow your customers to schedule appointments online. They can choose a time that suits them best, and time their arrival so you can avoid crowded waiting room.

Virtual check-in

Customers have the option to do virtual check-in using a link sent with the appointment reminder, or by scanning a QR code from a distance.

concierge-appointment

Mobile ticket

Let your visitors wait remotely while monitoring their place in the queue with live status updates on their phone.

Messaging services

Keep customer informed with booking confirmations, reminders, and notifications. Our messaging services and mobile ticketing system also enables you to do touchless ticket distribution.

mobile-ticket

Digital queuing app for staff

Equip your staff with information at their fingertips and increase their mobility with these staff apps. Digital concierge system and serving apps for staff to help check in and serve visitors from a safe distance.

Real-time data, reporting, and analytics

See the real-time status and get the data and reports of the number of visitors, so you can analyze and adjust in order to optimize your operations.

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