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Discover how the Post Office Increased Customer Satisfaction with Virtual Queue Management

Download the full customer story so that you can hear from the Post Office's Head of Customer Experience on their branch transformation and how they have increased customer satisfaction to 96%.

The Post Office is the UK's largest retail network and the largest financial services chain in the country with more branches than all the UK’s banks and building societies put together. It also has growing direct channels such as contact centres and online.

The Post Office in numbers:

  • Over 370 years of service
  • Provides more than 170 products and services
  • 11,500 branches nationwide
  • Over 17 million customer visits and 47 million transactions a week

The Qmatic Solution

Qmatic has implemented several interactive touch screen kiosks for a dedicated self-service area, as well as tablets for front of house staff, and multiple digital displays and media screens to keep customers informed of their place in the queue. The entire system runs on Qmatic's Orchestra platform, a robust customer journey management solution, enabling the Post Office to better manage the customer experience.


Read the full story to hear about the challenges they faced and the results gained from their customer journey management solution.>>


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