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White paper: Queue Management  

 Where do you draw the line?

No one likes to stand in line, but sometimes waiting is unavoidable.

Major concerns while waiting are things such as:

  • Uncertainty with regards to waiting time
  • Perceived waiting time
  • Actual waiting time

Poorly managed, factors like these may negatively impact customer satisfaction.

In this white paper you will learn how to manage queuing in order to contribute towards great customer experiences.

Download the white paper to gain knowledge about queue management and compare concepts such as linear, virtual and mobile virtual queuing.