Physical queueing and crowded waiting rooms can be easily avoided with Qmatic’s quickly implemented, cloud-based solution for queue management. It will help you achieve an even, manageable and socially distanced patient flow.
Qmatic’s cloud solutions for queue management reduces physical touchpoints and helps social distancing by minimizing crowding and patients’ waiting time. It allows you to offer the safe and smooth vaccination visits that your patients demand, and does so entirely on their conditions. Booking their vaccinations online and not having to wait at your premises makes their visit safe.
Letting patients book and reschedule their appointments online or by phone is not only great for customer satisfaction, it also saves time for you and your staff. A high number of booked appointments makes your workload predictable and even, but of course our appointment scheduling software handles walk-in visitors as well.
Mobile tickets instead of physical ones, scanning QR codes instead of approaching a counter, waiting for your turn outside or in your car instead of in the waiting room – Qmatic makes reducing physical touchpoints easy. Patients with mobile tickets are easy to keep informed and updated by different notifications, and it is just as easy for them to leave feedback on your service.
With as many patients as possible waiting outside with their mobile tickets, those not accustomed to cell phones can still check in via your staff or a self-service kiosk without having to worry about crowding.
This guide aims to give you an insight into the common challenges faced by healthcare providers today (specifically during the pandemic) and how to implement safe queuing by doing efficient patient flow management and optimizing virtual queuing solutions.
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