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A complete solution for virtual queuing

Keeping people connected to services

Providing the best tools and solutions for connecting people to services is at the heart of what we do. Due to the COVID-19 outbreak, we are all facing new situations in our everyday lives. Social distancing and meticulous hand hygiene have become important rules to live by. For how long we don’t know. But what we do know, is that people will still need to get connected to services.

Changing needs - tailored solution

Our Instant Mobile Queue Management Package is composed to specifically meet the needs we face due to the new situation. With the mobile ticket functionality the visitor may get in line without touching any buttons or surfaces at your premises. And, since visitors can also follow their queue progress in their own mobile device, from wherever they are located, they can wait remote from your premises. This means that what we offer supports improved hand hygiene and social distancing, major factors for slowing the spread of COVID-19.

Low-touch, socially distanced queueing

The new package we’re offering has all functionality pre-configured and it’s entirely cloud- and subscription-based. This means an almost instant implementation and no need for upfront investments in software or hardware.

Mobile Ticket - monitor queue progress from a safe place

The mobile ticket is a browser-based solution, hence available to everyone with a smartphone. Taking a mobile ticket is as easy as scanning a QR code. By posting the QR code on your front door you make it possible for visitors to take their ticket without even entering your premises. A visitor may then wait in for example his or her car, comfortably monitoring queue progress. That way, a visitor can wait until just before their number is up before entering the waiting area.

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hand holding smartphone with mobile ticket

Concierge - staff-assisted check-in

Keep a safe distance and an empty waiting area while greeting and serving visitors. The concierge functionality included in the package runs on a computer or tablet. This makes it easy to have staff greeting and serving visitors without them having to approach a reception. With concierge it's possible to check in visitors, distribute mobile tickets and register phone numbers for messaging purposes. In the package we also offer the option of standard reception functionality if you prefer.

Messaging Services - touch-free distribution of tickets

For visitors that check in with Concierge, there is an option to provide a mobile phone number for getting a text message with a link to a mobile ticket.


Connect Agent - no need for a counter

Connect agent is an app that gives a smartphone or tablet functionality for being both a counter and a sign for calling visitors. This makes staff completely mobile, making it easy for them to even leave premises and call visitors waiting outside. It also eliminates the need for service by a counter, which means that your staff can either provide service immediately, or guide the visitor directly to the appropriate service area. Should you prefer a standard counter solution that is available as an option instead.

Qmatic Connect Agent user interface shown on two smartphones

Operations Panel & Qmatic Insights - real-time information and reporting

One of the benefits with mobile ticket is that visitors can stay in line but leave your waiting area. The downside of this is that you cannot easily judge how long queues you have. With Operations Panel enabled you get real-time status at a glance, allowing you to match staffing with number of visitors. Included in the package is also Qmatic Insights. That is our latest offering for generating reports, allowing you to analyze and adjust in order to optimize operations.

Instant Mobile Queue Management Package

  • Reduce physical contact, increase social distancing, avoid large crowds.

  • Almost instant implementation. Cloud-based subscription solution. No upfront investments in hardware or software needed.

  • Mobile Ticket

  • Concierge (option: Reception)

  • Messaging Services

  • Connect Agent (option: Counter)

  • Operations Panel


Contact us

To learn more about Instant Mobile Queue management Package, please fill out this form.