Virtual queue management solutions

Keep your service running with virtual queuing and appointment booking system

Online appointment booking

Allow customers to schedule appointments online and move seamlessly from registration to service.

Virtual queuing with mobile ticket

Customers can wait remotely and get real-time updates on their phone with the mobile ticket.

Social distancing solutions

Eliminate crowds and lines in your lobby area and implement social distancing on your premises with omnichannel customer journey solutions.

Get safer queuing with digital queuing solutions

Qmatic offers smart solutions to aid social distancing in waiting situations. With the mobile ticket functionality, visitors can do online queuing, wait off-premise to reduce crowding and avoid touching any buttons or surfaces at your waiting area.

Qmatic's online queue management system offers:

Help to reduce physical contact, increase social distancing, and minimize crowding
Reduced wait times and improved customer experience
Efficient waiting room management
Easy & quick implementation – all functionality is pre-configured and it’s entirely cloud- and subscription-based. No upfront investments in hardware or software needed

appointment solutions integrated with queuing solutions

Online appointment booking

Allow your customers to schedule appointments online. They can choose a time that suits them best, and time their arrival so you can avoid crowded waiting room.

Messaging services

Allow your customers to schedule appointments online. They can choose a time that suits them best, and time their arrival so you can avoid crowded waiting room.

Mobile ticket

Let your visitors wait remotely while monitoring their place in the queue with live status updates on their phone. No need to wait in on premises.

Virtual check-in

Customers have the option to do virtual check-in using a link sent with the appointment reminder, or by scanning a QR code from a distance.

Real-time data, reporting, and analytics

See the real-time status of your lobby and get the data and reports of customer behaviors and service metrics to see service duration, walk-aways, and no-shows.

Digital queuing app for staff

Included in the staff apps are a digital concierge system and serving apps for employees, increasing their mobility to help check in and serve visitors from a safe distance.

What our customers say

“Patient volumes have increased dramatically since we installed the Qmatic system. At the same time, we noticed a 50% decrease in patient wait times.”

Stephanie Sinopoli, Director of Revenue/Admissions of Southeast Georgia Health System

“Qmatic has allowed us to be more efficient. That has resulted in $100,000 saving compared to where we were few years ago."

Stan Martin, Clerk & Recorder at Motor Department Vehicle Adams County

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