Webinar: Choosing a solution
In this recorded webinar you will learn more about how to choose a solution for your customer journey management or queue management. The presentation covers:
Decision drivers – Business drivers such as functionality and value for the client and its customers, as well as commercial drivers like cost of solution
Queue management and customer journey management - functions and features
The main functions and features and what to consider when designing your specific customer journey management solution.
- Pre-service functions: Appointment solutions and booking functionality
- Service functions: Check-in options, displays, staff interfaces, mobile and remote waiting and serving possibilities, etc.
- Post-service functions: Instant feedback and survey options.
- Data: Options for monitoring live operations as well as tools for reporting and analysis of historical data.
Commercial options – How the customer journey management system can be deployed and managed as well as what payment options are available.
Speaker: Henk Varkevisser, Director of CX Academy at Qmatic.
