The importance of patient experience in the healthcare industry cannot be overstated. If improved - the quality of care improves and the bottom line increases.
Digitalization has led to the entirely new trend in healthcare: Patient empowerment. Despite healthcare becoming more digital and available to consumers, organizations still have far to go when it comes to embedding new consumer-centric technology and putting digital tools in the hands of employees.
In this Guide:
- Why improved employee engagement has a positive impact on the patient experience
- What impact employee engagement has on healthcare profitability
- Essential elements to improve employee engagement and patient satisfaction
- How digitization of the patient journey can empower healthcare workers to improve patient experience
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