The importance of patient experience in the healthcare industry cannot be overstated. If improved - the quality of care improves and the bottom line increases.

Digitalization has led to the entirely new trend in healthcare: Patient empowerment. Despite healthcare becoming more digital and available to consumers, organizations still have far to go when it comes to embedding new consumer-centric technology and putting digital tools in the hands of employees.

In this Guide: 

  • Why improved employee engagement has a positive impact on the patient experience
  • What impact employee engagement has on healthcare profitability
  • Essential elements to improve employee engagement and patient satisfaction
  • How digitization of the patient journey can empower healthcare workers to improve patient experience

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