Qmatic Vs. Qless

Looking for Qless alternatives?

Qmatic is much more than just queue management

From queuing, booking, and planning to advanced analytics. Qmatic provides all the tools you need to create seamless customer journeys, reduce wait times, increase customer and employee satisfaction.

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Why businesses like these choose Qmatic

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Key reasons

Reasons why businesses are switching to Qmatic

Easy to use

Empower your teams with a modern and intuitive user experience that makes it easy to manage your customer flows. Qmatic's platform is intuitively built and easy to use for managers, admins, front desk staff, and customers alike and doesn't require a lot of training for teams to use it.  

All-in-one platform

With Qmatic, staff can simply access the services they need from a unified desktop and easily manage, book, plan, check-in and serve customers while getting real-time data of their service environment — empowering your teams to deliver exceptional customer experiences at every touchpoint.

More capabilities

Qmatic has a range of solutions and services including appointment scheduling, queue management, resource capacity planning, reporting and analytics, virtual queuing, and customer feedback to meet your business needs. You can easily add or adjust functionality and scale up to meet changing needs and new demands.

Better insights

Qmatic’s real-time dashboard and reports let you see how your branches are performing – now and over time. Additionally, you can also integrate and analyze data in your own way using your existing BI tools. Helping you dig even deeper and learn more about improving your customer services processes.

Industry-leading performance

When it comes to queuing systems, we’re leading the race. Qmatic helps over 65,000+ businesses with queue and appointment management, creating seamless customer flows worldwide. Every year, over 2 billion customer journeys are handled by Qmatic with market-leading solutions that outperform Qless.

Continuous investments in R&D

We’re guided by our mission to create excellent customer experiences and improve how people book, access, and appraise services. Qmatic has invested heavily in R&D to continuously improve our products and develop new innovations for our clients.

Secure and reliable

Qmatic offers enterprise-grade functionality without compromising requirements like stability, performance, and security. Qmatic provides secure encryption, access control, application security, resilient architecture and proactive monitoring and support. We adhere to high levels of compliance with many standards and regulations, such as, ISO 27001 and ISO 9001.

Trust the leaders in queue management

Global reputation matters. Qmatic, with its strong customer base, industry-leading solutions, and R&D investments, is highly rated as the global leader in queue management. Qless's limited features and support, together with its focus on SMBs, isn't geared toward serving enterprise clients.

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Virtual queuing: Mobile Ticket

Empower your customers to easily and securely join the queue from their mobile devices.

  • Easy access: Join the virtual queue via SMS, QR code, or URL link.
  • Wait Time Estimations: Give customers a better understanding of how long they will be waiting in line.
  • Smart pop-ups: Add pop-ups that link to forms, surveys, videos, or any other page you want to share.

  • Delay Visit: Allow customers to hold their place in line by adding extra time.

  • Queue Progress Monitoring: Track queue progress in real time.

  • Security features: Authenticate users with a one-time password, set up a geofence, and more.

  • Customization: Customize with your logo, colors, and text to align with your brand.
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Appointment Booking

Make your booking process a breeze

Allows customers to effortlessly schedule appointments for your services. You can easily share the booking page through a direct link or embed it on your website and customize it with your logo and brand colors. Our online booking page is available in six languages, including English, Spanish, French, German, Dutch, and Italian, and supports multiple time zones. 

  • Resource capacity planning
  • Schedule multiple resources 
  • Multiple service booking
  • Virtual meetings
  • Calendar integration
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Advanced, high-quality hardware

Best-in-class Check-in Kiosks

By partnering with Elo, a leading supplier of interactive touchscreen solutions, we offer a wide range of Check-in Kiosks that are equipped with the latest and most advanced technologies to meet modern businesses' evolving demands, providing exceptional ease of use, flexibility, and quality.

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Expand your measurement

Make better data-driven decisions

Making better data-driven decisions for improved customer service has never been easier. With Qmatic, you can monitor your operations in real time, receive comprehensive reports to your inbox, integrate and analyze data using your existing BI tools, and much more.

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Provide accessible services

Accessibility features for an inclusive service environment

We're committed to providing accessible products and work continuously toward improving accessibility with a wide range of accessibility features in our products.

  • Screen reader
  • Assist button
  • Different mounting options for Check-In Kiosks
  • Voice announcements
  • Multiple language support
  • And more
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World-class support

Keep your Qmatic systems running smoothly with access to the highest level of technical expertise.

With a dedicated and experienced support team across Europe and North America, we offer instant support in almost all time zones, with local representatives in all countries where Qmatic has an office.

Our support team supports over 65 000 customers worldwide in 5 languages and has an impressive track record, proven by the average Customer Support metrics below:

  • Customer satisfaction: 87%
  • First response time: 48 min (MED)
  • Full resolution time: 2.5 hours
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Switching to Qmatic

Isn’t really hard to switch?

Switching to Qmatic is easy. Our Sales, Channel Partners, and Professional Services teams are ready to support you and your organization to see a shorter time to value and a fast ROI. 

What our customers say

Don’t just take our word for it, see what customers are saying about switching to Qmatic. 

"Qmatic had a long-proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature and was the only vendor that could integrate with DRIVES, the state’s digital interface system for county motor vehicle offices"

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Karl Herrmann

Chief Deputy Director, Arapahoe County, Clerk and Recorder's Office

 "The process of working with Qmatic went really well. They were easy to work with. They challenged us and pushed us by asking questions to make sure that we were getting the most out of the system. I would absolutely recommend it to any public jurisdiction that has a public service center. Qmatic is a great system for ticketing and queuing and much more"

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Breanna Phelps

Service Center Manager, The City of Minneapolis Service Center

"Rolling out Qmatic was very easy to implement, the software is easy to deal with, and it took literally 15 minutes for each employee to be trained"

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Joan Lopez

Arapahoe County Clerk and Recorder

Talk to sales

Contact our sales team today to find out how easy it is to make the move to Qmatic.

Fill out the form to request a demo