Last week, Qmatic gathered more than 150 people from 42 countries to our global sales camp – A Great Experience. I am so inspired by the passion and knowledge that came out of this event. I am also very proud to be the first one to kick off our new corporate blog. Our ambition is to provide the readers of our blog with insights coming from more than 30 years of operations being in service to great customer experiences.
It is clear that the topic of customer experience is engaging. And why shouldn’t it be. It is estimated that a staggering 338 Billon USD is lost every year due to bad customer service. And it’s so close to heart to all of us. Take a look at any service situation and tap into the feelings of being a customer in that situation. I bet that you will find quite a few things that could be done better. Knowing then that Customer Experience is ranked by more than 80% of executives as a top priority proves that this is a vital topic for a lot of companies in the world.
Qmatic was founded more than 30 years ago by two service-minded entrepreneurs. Their vision was to deliver better experiences to their customers. Throughout the years our goal has remained the same, to improve the customer experience. And today, in the age of the customer, nothing could be more important to us than that. It is clear that it also important to Qmatic clients.
Please join me and my colleagues in this blog where we will focus on the following areas:
- Customer Experience in the Retail, Finance, Public and Healthcare sectors.
- Mobile solutions and customer empowerment.
- Customer Experience ecosystem integration and system value creation.
- Business Intelligence and Smart Business Applications
We will also launch great whitepapers where you can learn more about how to maximise the face-to-face customer experience opportunities and how the virtual and physical world can be integrated. Take a look at this Healthcare whitepaper as exemple.
I hope you will find it interesting and we are looking forward to your comments and own insights.