A word to the wise

Posted by Peter Lundqvist

7/5/2018

Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.

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Topics: Customer Experience, Technology

4 Questions to Ulf Larsson, Product Manager Hardware

Posted by Peter Lundqvist

12/22/2017

  I took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the comany has existed.

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Topics: Technology

How ‘Smart’ Cities are Improving Lives for Communities and Citizens

Posted by Peter Lundqvist

6/7/2017

On city, state, and national levels, government organizations are working to understand how big data technologies could transform how metro areas work. Many have begun to gather, organize, store, analyze and use insights in an effort to become more efficient and improve life for their citizens.

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Topics: Government, Technology

A License to Impress: How Technology is Improving the DMV Experience

Posted by Jeff Green

8/4/2016


It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this outlay of time isn’t really all that great. But ask about anyone of driving age, and they’ll say that they look forward to a DMV visit about as much as they do a dental exam or some other (often unfairly) maligned appointment.

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Topics: dmv, Technology

Two Ways Qmatic Shapes the Future of Customer Journey

Posted by Jeff Green

7/21/2016

Building a framework for resiliency and the future success of any enterprise involves assessing where the industry is headed, how demographics may change, and what the competition may bring to the marketplace. It also requires that the enterprise have an actionable, future focused strategy for meeting challenges and taking advantages of opportunity. This may be particularly important for high touch point businesses that have to consider how every service, product, and interaction will be perceived by a customer base that is increasingly empowered by social media to effect their reputation and bottom line.

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Topics: Technology

Not Getting Customer Feedback? You're Missing Opportunity

Posted by Jeff Green

12/17/2015

Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response rate.

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Topics: Finance, Technology