Improving Government Efficiency with Smarter Service Provision

Posted by Stefan af Bjur

11/15/2018

Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth – pressure that has not relented since the economic crash of 2008.

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Topics: Government, productivity, Citizen Journey, Efficiency, Gov Tech

How Qmatic's solutions helped Milton Keynes Council

Posted by Peter Lundqvist

9/27/2017

 

Modern customer journey management is not only a way to create better value for business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable customers and made better use of tax payers’ money.

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Topics: Customer Experience, Queuing, Public, business intelligence, productivity

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius

12/1/2016

Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

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Topics: Mobile, Retail, productivity, Customer Experience

The 4 Tips You Need to Improve Productivity and Customer Delight

Posted by Sven-Olof Husmark

7/28/2016

 

Creating an impactful customer journey begins with a clear and useful knowledge of how people interact with your environment, team, and offerings. Staff members working to achieve cmpany objectives and perform their roles with the greatest possible productivity are most likely to succeed if they understand what customers want to achieve from start to finish. One of the most powerful things a customer journey management solution can do for your business is to equip staff with specific resources and the insights to help them

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Topics: productivity