Videocare means everywhere and anytime

Posted by Peter Lundqvist

7/19/2018

A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.

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Topics: Healthcare, Customer Journey

When less is more - why the best strategy in CX is about behavior quality

Posted by Peter Lundqvist

5/23/2018

I do dumb stuff sometimes! 

And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.

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Topics: Customer Experience, Customer Journey