As a healthcare organization, you’re usually measured on the quality of service you offer to patients and how many patients you are able to successfully support. The overall patient experience is dependent upon both of these elements, with a good experience seeing patients getting to their appointments quickly and easily.
One of the best ways of achieving this involves giving patients the power to navigate their own way through the patient journey, using mobile patient concierge services. They ease the pressure on staff and allow patients a bit more freedom than traditional setups. Here’s why you shouldn’t ignore them.
They’re excellent value
A good patient experience ensures that patients spend the minimum amount of time waiting around – but with limited staff, queues and waiting times are inevitable. With traditional systems, the only way to counter this is with an increase in staff numbers, which is an enormous expense for healthcare organisations. By adding in a relatively low-cost patient concierge system that runs the organization and booking for you, you can get better results for significantly less – freeing up funds for use elsewhere.
They enable the patient
A mobile patient concierge system allows users to book appointments in their own time and get updates without leaving the comfort of their own home. They’re available 24 hours a day and require minimal interaction. Just a few taps of a phone and an appointment is booked, no need to dial the hospital. What’s more, because large parts of the process are automated, the whole patient flow is smoothed out, which benefits the overall experience.
They encourage quality of care
No healthcare experience will be positive if the actual treatment and care isn’t up to scratch. With a mobile patient concierge system, medical staff are kept informed of appointments and have all relevant information they need before a patient arrives, meaning the patient will be guided through all necessary steps throughout the patient journey. It’s all in one place, making every appointment more efficient – helping to build a better patient relationship.
Your patients want them
Digital transformation has changed the expectations of people. These days, you can order something online and have it delivered the same day, with just a few clicks. The idea of calling up to make an appointment seems outdated, but that’s often still the only way to access healthcare. By teaching your staff about the value of technology in improving the overall experience, and demonstrating the value for money it can provide, you can quickly provide an experience more on par with other services.
A digital concierge service might sound like a luxury, but it can be an important part of an improved patient experience that frees up resources to be used elsewhere. With support from the right partner, your healthcare organisation can ensure a suitable system is identified and implemented, which can mark a major shift in the quality of experience for every patient.
Qmatic offer all of the expertise mentioned above, and more. Our healthcare trends report features the key statistics and insight that will help you get more value from your resources, without adding to personal workloads – giving you the power to dramatically improve your patients’ experiences. Download it for free here.