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Contactless self check-in
Customers can check-in to their appointment online and get a mobile ticket upon arrival without any staff interaction, allowing customers to safely wait outside the premises until called.
Appointment booking system
Let customers schedule appointment online and minimize crowd in your waiting area.
Qmatic's appointment booking and management system
With Qmatic customer journey management system, you will be able to manage booked appointments and walk-in customers in a safe manner to maintain social distancing, obtain statistics and find out what is happening in your business.
With flexible and advanced solutions, your customers can schedule appointments online and move smoothly from registration to service provision.
Qmatic's appointment booking features are fully integrated with queue management solutions and self-service modules to simplify the customer experience. From the moment someone books an appointment, you receive the information you need to choose the employees and resources that can best accommodate the customers' needs.
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Eliminate queues
With appointment scheduling software, customers can time their arrival and avoid long queues. You can distribute the slots to avoid crowding on your premises.
Minimize crowds in waiting areas
Automatic notifications and reminders will keep customers informed, so they don't need to wait in the waiting room.
Manage customer flow efficiently
Smart calling rules and skill-based matching create an efficient process and customer flow, leading to increased customer satisfaction.
Remote service delivery with video appointment
With Teams integration, you serve customers remotely with video appointment, accessible via a meeting link for both the customer and staff.
Automatic confirmation and reminders with messaging services
Set up automatic confirmation and reminders with messaging services to prevent no-shows.
Business intelligence
Real-time data, analytics, and advanced reporting for optimizing resource planning and improving services.
Apps for employees
Mobile management to improve productivity and support social distancing.
Digital signage
To communicate offers, promotions and information.
Mobile Ticket
Allow your customers to wait anywhere and keep them informed with live updates on their phone.