With appointment scheduling software, customers can time their arrival and avoid long queues. You can distribute the slots to avoid crowding on your premises.
Automatic notifications and reminders will keep customers informed, so they don't need to wait in the waiting room.
Smart calling rules and skill-based matching create an efficient process and customer flow, leading to increased customer satisfaction.
With Qmatic customer journey management system, you will be able to manage booked appointments and walk-in customers in a safe manner to maintain social distancing, obtain statistics and find out what is happening in your business.
With flexible and advanced solutions, your customers can schedule appointments online and move smoothly from registration to service provision.
Qmatic's appointment booking features are fully integrated with queue management solutions and self-service modules to simplify the customer experience. From the moment someone books an appointment, you receive the information you need to choose the employees and resources that can best accommodate the customers' needs.
Customers can check-in to their appointment online and get a mobile ticket upon arrival without any staff interaction, allowing customers to safely wait outside the premises until called.
With Teams integration, you serve customers remotely with video appointment, accessible via a meeting link for both the customer and staff.
Set up automatic confirmation and reminders with messaging services to prevent no-shows.