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How to improve Customer Experience and Operational Efficiency using Appointment Management

Online Appointment Management brings tangible benefits to an organisation. It improves the customer experience as well as the operational efficieny.

  • Ease of access: Ease of access means that customers easily can find you and book a meeting with you – through a laptop, tablet or smartphone. Improved customer experience relates to increased customer retention.
  • Saves time: A customer can make an appointment with you just within a few minutes from the comfort of their home or workplace. 
  • Improved efficiency: With an appointment management system it is possible to even out customer flow, to match service request with the right resource and utilize staff in a more efficient way.
  • Anytime - Anywhere: In an online appointment system a customer can make an appointment any time, just like as if you are providing 24x7 services. 

 

Read our comprehensive white paper on Enterprise Appointment Management; the challenges and opportunities and learn how you can optimize the customer journey.

 

"A 2% increase in customer retention has the same effect as decreasing cost with 10%."

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