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Discover how Coolblue gives its customers the ultimate experience

The successful e-commerce company - known especially for its web shop - is doing everything to give its customers the ultimate experience.

Find out how Qmatic helped Coolblue to design their customer journey so that the virtual 
and physical experiences blend together seamlessly.

  • Introduced Click & Collect
  • Personally welcoming customers in the physical store when possible
  • Matching the right specialist with the right customer in the physical store
  • Guiding people in a customer-friendly manner


"Qmatic was the only party that understood what we were looking for!"

Marc van Elderen
Retail Manager, Coolblue 

 

Free Case Study:


At Qmatic, we offer market leading Customer Experience Management systems based on more than 30 years experience of creating great experiences.


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