Discover how Coolblue gives its customers the ultimate experience


The successful e-commerce company - known especially for its web shop - is doing everything to give its customers the ultimate experience.

Find out how Qmatic helped Coolblue to design their customer journey so that the virtual 
and physical experiences blend together seamlessly.

  • Introduced Click & Collect
  • Personally welcoming customers in the physical store when possible
  • Matching the right specialist with the right customer in the physical store
  • Guiding people in a customer-friendly manner

"Qmatic was the only party that understood what we were looking for!"

Marc van Elderen
Retail Manager, Coolblue 


Free Case Study

At Qmatic, we offer market leading Customer Experience Management systems based on more than 30 years experience of creating great experiences.