No one likes to stand in line, but sometimes waiting is unavoidable. Major concerns while waiting are things such as:

  • Uncertainty with regards to waiting time
  • Perceived waiting time
  • Actual waiting time

Poorly managed, factors like these may negatively impact customer satisfaction. In our white paper we discuss how to manage queuing in order to contribute towards great customer experiences.

Download the white paper where we discuss and compare queue management concepts such as linear, virtual and mobile virtual queuing. 


 

Download Free White Paper: