Research Download: Optimising the Outpatient Experience

In this report we look at the patient experience in NHS Trusts so that you can discover how to Optimise the Outpatient Experience

Qmatic have received responses from 80 NHS trusts in a Freedom of Information request looking at the strategies and technologies used to reduce waiting times, welcome and guide patients through healthcare facilities and how success is being measured.



Featured in the Report:

  • What strategies are in place to reduce waiting times
  • The current performance against waiting room targets in NHS Trusts
  • The Technology utilised for managing outpatient check-in and patient flow in healthcare facilities
  • How patient journey management technology is being used improve the experience


 Connecting Patients to Service


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