Nearby shops, branches or hospitals can be displayed with real-time service availability and the ability for customers or patients to get in line before arriving.
Customers and patients can relax and wait wherever they desire, knowing their exact place in the process improving satisfaction scores.
Easily and seamlessly request post service feedback on the customers or patients mobile device once a visit has been completed.
Mobile Ticket connects to Orchestra, an enterprise platform to manage omnichannel customer journeys. Orchestra future proof’s your customer experience strategy with bolt-on modular packages including appointment and resource management, online collection processing, digital signage, context marketing opportunities and staff mobile applications.
Qmatic’s mobile ticket solution enables customers to get in line before arriving at a physical location. It also allows customers or patients to select a mobile ticket, giving them the flexibility to wait where ever they desire while still being able to monitor their place in line.
Anyone with a smartphone and a web browser can access the mobile ticket – there is no need to download yet another app. For organisations looking for a ticket-less queue management system this is the ultimate solution!