Learn about the global trend of the digital citizen and how they are forcing innovations in government service provision
The rise of these digital services offering consumers everything from music, films, flowers and taxis whenever they want them has led citizens to become accustomed to everything they need being on hand on-demand. This is particularly true of the Millennial generation where the smartphone is the portal to almost every service and product that they use.
In this mini guide you can learn:
- Why public sector organizations have an opportunity to make changes to their processes and implement technology that can dramatically improve the efficiency of their service delivery
- How, with an ever more digitally-savvy population, governments can engage with their citizens through digital channels that are much more cost effective and efficient and are how their citizens want to be engaged with
- Tips on how to improve government efficiency with a more innovative, agile approach to engaging citizens
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