The retail sector has been hit by political and economic uncertainty, rising inflation, dented consumer confidence and falling sales. The Future of Retail special report, published in The Sunday Times, examines how retailers must innovate to overcome these challenges, through investing in mobile commerce, implementing new payment technologies and rethinking the purpose of physical stores. The report also looks at how new technology can improve customer experience and loyalty as well as how tech is revolutionising inventory management.



  • Business Ethics - Business should be ethical to do the right thing and not just because it may make money
  • Consumer Experience - Stores must give shoppers a brand new experience
  • Digital Revolution - The rate of change within retail is quickening as the digital revolution shapes the industry




Download Special Report: