Healthcare systems are under scrutiny by society. With patients empowered to make choices in the healthcare service they demand.

Patients increasingly want to decide how and when to engage with their healthcare environment. Governments, health authorities and the medical profession are challenged to provide patients with the information and services that will allow citizens to make informed choices about their healthcare. Focusing on improving patient satisfaction is essential in healthcare to improve business outcomes.

In this mini guide you can learn about: 

  • The challenge of patient choice and patient churn
  • The Reasons why patients churn
  • The measurements to improve patient loyalty
  • The ways to improve patient satisfaction with patient journey management

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