The nature of banking is changing. While traditional transactions are increasingly handled online, more complex products and services, which are often important life decisions, depend on face-to-face advice from experts. It’s about functionality and getting the customer journey right to maximise sales effectiveness and create opportunities to build trust and strengthen the customer relationship.
What if you could:
At Qmatic, we offer market leading Customer Experience Management systems based on more than 30 years experience of creating great experiences. The above are some of the results our clients has achieved.
If a customer is identified entering the branch it is possible to match the need with the right advisor to increase up- and cross-selling.