Meet your customer's requirements for great service and manage your operations in the most effective way.

These are some of the results achieved:

  • A city council improved service resolution rates from 74% to 94% over a 9 month period
  • A city hall reduced average service time from 50 to 17 minutes
  • A city council improved productivity by 16%, representing an annual savings of more than £160k
  • A city council decreased average transaction time from 14 to 10 minutes due to a 5% increase in “casual callers”
  • An embassy reduced average waiting time from six to one hour
  • At Qmatic, we offer market leading Customer Experience Management systems based on more than 30 years experience of creating great experiences.

 

Using a self-service check-in solution empowers the customer and provides the means for better matchmaking.

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