Dramatically improve satisfaction scores and operational efficiency in government with customer experience management
Meet your customer's requirements for great service and manage your operations in the most effective way.
These are some of the results achieved:
A city council improved service resolution rates from 74% to 94% over a 9 month period
A city hall reduced average service time from 50 to 17 minutes
A city council improved productivity by 16%, representing an annual savings of more than £160k
A city council decreased average transaction time from 14 to 10 minutes due to a 5% increase in “casual callers”
An embassy reduced average waiting time from six to one hour
At Qmatic, we offer market leading Customer Experience Management systems based on more than 30 years experience of creating great experiences. Using a self-service check-in solution empowers the customer and provides the means for better matchmaking.