53% of retailers agree that there is a disconnect in their online to in-store experience*. How does this affect your customers when shopping online and collecting in-store?

Click and collect has fast become a major sales channel for many retailers with 40% of retailers agreeing this trend has continued to grow in 2017*. With a clear divide in the customer experience from shopping online to entering a store environment - why is in-store innovation not keeping up to offer customers a great experience when it comes to click and collect services?

 

View our Infographic:

5 Key challenges with Click and Collect

 

Download Infographic

 

Qmatic can help. With a connected omnichannel customer touchpoint solution, we can provide a seamless journey for your click and collect customers. Join us for a webinar to find out more.

*Survey conducted in April 2017 of 100 leading retailers by Vanson Bourne

DOWNLOAD WEBINAR RECORDING: 

Understanding your Customers Click and Collect Journey 

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