You could be losing 25% of your serious prospects – do you know why?

Posted by Vanessa Walmsley

3/10/2017

Every day, an average of 80% of people who walk into a store will walk out without spending anything. That’s just a fact of retail life.

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Topics: Retail

A Better Customer Journey – Qmatic Insights from NRF Big Show

Posted by Sven-Olof Husmark

2/2/2017

From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo.[1] We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more. The event was a powerful opportunity to show the industry how revolutionary a flexible customer journey technology ecosystem and powerful data insights can be for retaining customers and driving sales across every retail channel.

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Topics: Retail

The One Thing You Can Do To Improve Your Store This Holiday Season

Posted by Jeff Green

12/21/2016

The holidays are an incredibly busy time of year. For many people, it means additional year-end work responsibilities, special events, time with family and friends, and a longer-than-usual shopping list. And most of us don’t have the luxury (or foresight) to schedule a day off to knock out all of our tasks at once during a slower day in the middle of the week.

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Topics: Retail

Why Amazon Go is a Mixed Bag for Retailers

Posted by Sven-Olof Husmark

12/15/2016

In 2014, I wrote an article for Customerthink called Retailers Provide “Amazon Experiences” in the Store. Little did I know then that Amazon already had spent almost two years working on a concept that would translate their online presence into the physical world. The company rolled out that newest category-changer this week.

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Topics: Retail

Why People Should Be at the Heart of Your Retail Strategy

Posted by Vanessa Walmsley

12/8/2016

The global retail economy is in the midst of a major revolution. The recent PwC Global Total Retail Survey 2016 Report digs into the digital disruption that defined 2015. The diverse findings come down to this: consumers are in control.

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Topics: Retail

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius

12/1/2016

Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

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Topics: Customer Experience, Retail, productivity, Mobile

Inspire and Reward Your Shoppers this Holiday Shopping Season

Posted by Sven-Olof Husmark

11/22/2016

The brick and mortar store long stood as the paragon of the holiday shopping experience. No longer. Consumers are simply too time pressed and cost sensitive to limit their shopping to physical stores.  With mobile and online channels becoming increasingly pervasive, retail studies are confirming that “Consumers visit stores for more than just a purchase, and their expectations of retailers are higher than before. They're looking for an informative, customized experience.”[1]

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Topics: Retail

Omnichannel Retail Satisfies Shoppers (and Makes You Money)

Posted by Jeff Green

11/17/2016

I recently bought a new coat. Not being much of a shopper, I gave the task to my wonderful wife. As it turns out, letting her pick out a coat for me wasn’t really practical. Choosing style and appearance, yes (she has great taste). Selecting fit and feel, not so much.

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Topics: Retail