Fed up with queuing? You won’t have to wait more than seven minutes here

Posted by Peter Lundqvist

5/8/2018

New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.

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Topics: Orchestra, Customer Experience, Public, queue management

4 questions to Oskar Fajerson, SVP EMEA/APAC

Posted by Peter Lundqvist

2/9/2018

Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.

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Topics: GDPR, Orchestra, Great Experience, Customer Experience