How to Improve Healthcare with Patient Journey Data

Posted by Sven-Olof Husmark

11/10/2016

84% of hospital leaders rank patient experience as a top priority. Not only does the level of patient experience indicate how well care providers are performing their jobs, it impacts patient retention, competitiveness with other providers, compliance, reimbursement rates, and more.

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Topics: Healthcare

Why Speed and Clarity are Vital to Great Patient Care

Posted by Sven-Olof Husmark

9/22/2016

It’s been said that we suffer from a “perennial time-scarcity problem.” We’re busy at work. We’re busy at home. And among working parents – who have to care for their own health and the wellness of their children, time poverty present a real threat to health and wellbeing. It’s no surprise that consumers are demanding products and services faster. And across most segments, organizations are trying to keep up with this ever-increasing pace.

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Topics: Healthcare

A Patient Experience Approach to Better Healthcare Solutions in Texas

Posted by Jeff Green

5/19/2016

On May 19, 2016, I took part in the panel Healthy Populations: Serving the Citizens of the Lone Star State given during the Texas Governing Leadership Forum. The event focused on the opportunities and solutions needed to manage issues related to the rapid growth of the state population, including infrastructure, labor, education and healthcare.

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Topics: Healthcare

How to Communicate Care: Resources for a Great Patient Experience

Posted by Sven-Olof Husmark

4/14/2016

In a clinic setting, the average amount of time a patient with an appointment spends waiting to see their physician is 48 minutes. In an emergency room setting, the average time a patient will wait to be seen is 24 minutes. Whether a patient is in a healthcare environment for a check up, an acute condition, or an emergency, the likelihood is high that the minutes spent waiting to see the doctor feel much longer than they actually are. 

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Topics: Healthcare

The One Thing You Need for an Impactful Customer Experience

Posted by Sven-Olof Husmark

3/3/2016

These days, it’s almost impossible to think of a place that lacks at least some kind of structured queuing process. From check-in kiosks to digital signage throughout the environment, people expect to have a degree of control over their experience, as well as a sense of awareness about their waiting time.

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Topics: Healthcare

The Best Ways to Promote Happy Staff and Customers

Posted by Sven-Olof Husmark

2/18/2016

 


Customer experience and employee satisfaction are two sides of the same coin. Happy customers correlate to increased employee engagement and retention, customer service and sales. When employees are happier and more productive, customer satisfaction and revenue generating activities go up.

This cycle is particularly in the healthcare, retail, finance and government sectors, in which success depends on the quality of interaction between customers and providers.

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Topics: Healthcare