Why Your Secret to Happiness is a - Self-Service Kiosk

Posted by Sven-Olof Husmark

8/31/2016

A recent study entitled “Valuing Time Over Money Is Associated With Greater Happiness” confirms what we have long suspected. First, when it comes down to it, people value time more than money. Second, they assign a high financial value to their time. And third, those who prioritize time over money tend to be happier. [1]

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Topics: Finance, Customer Experience, Retail

The 5 Parts of Omnichannel Banking that You Need to Keep Your Customers

Posted by Sven-Olof Husmark

8/24/2016

 
There are few industries in which customer expectations are shaping the future as they are in banking. Customers know they can expect personalized offerings, they want options for when/where/how they want to complete their transactions, and they know they have options. Banks are working harder than ever to keep up with this savvy audience. They know that changing banks is easy and that lifelong customer relationships are rare.

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Topics: Finance

Online and In Line: The Secret to Great Omnichannel Banking

Posted by Sven-Olof Husmark

4/28/2016

In May 2015, Javelin Research reported that banking had hit an inflection point.[1] At that point, 23% of primary bank customers in the U.S. described themselves as “mobile first,” meaning that they rely primarily on mobile for checking account activities. And in general, as many bank customers turn to mobile as to their branch for services and support. 

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Topics: Finance

Why Omnichannel Banking Matters Now More Than Ever

Posted by Sven-Olof Husmark

2/11/2016

In 2015, the banking industry reached a tipping point. The number of people using mobile banking applications surpassed the number of customers still going to their local branch to take care of their regular needs. Likely as a consequence of the growing number of new digital banking users, the number of bank branches in the U.S. dropped from nearly 100,000 branches to about 93,000 branches. (1)

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Topics: Finance

Not Getting Customer Feedback? You're Missing Opportunity

Posted by Jeff Green

12/17/2015

Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response rate.

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Topics: Finance, Technology

Hate Tweets That Destroys Brands – How They Could Have Been Avoided

Posted by Sven-Olof Husmark

11/9/2015

The nature of banking is changing. While traditional transactions are increasingly handled online, more complex products and services, which are often important life decisions, depend on face-to-face advice from experts.

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Topics: Finance