A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Posted by Robert Ekström

1/5/2017

Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. 

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Topics: Customer Experience

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius

12/1/2016

Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

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Topics: Customer Experience, Retail, productivity, Mobile

What Are You Waiting For?

Posted by Jeff Green

9/15/2016


Freakonomics
recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in
lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so.

Shortly after it posted, I was meeting with an executive from one of our key clients in the Motor Vehicle space. He asked if I had seen the article and if I had any thoughts on it. Qmatic is the leading customer journey management technology solution provider in the world so of course, I did. Much of what drives innovation at Qmatic comes directly from our insights about managing physical experiences that involve lines.

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Topics: Customer Experience, Public, dmv

Why Your Secret to Happiness is a - Self-Service Kiosk

Posted by Sven-Olof Husmark

8/31/2016

A recent study entitled “Valuing Time Over Money Is Associated With Greater Happiness” confirms what we have long suspected. First, when it comes down to it, people value time more than money. Second, they assign a high financial value to their time. And third, those who prioritize time over money tend to be happier. [1]

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Topics: Finance, Customer Experience, Retail

The 2 Ways Government Offices Can Do More For More Citizens

Posted by Jeff Green

8/18/2016

Public agencies are at a crossroads. Many have done things a certain way for a very long time. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because there is no real competition between government agencies, many have simply opted to continue on their current path, regardless of a reputation for slow processes, long wait-times, and frustrated staff.
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Topics: Customer Experience, Public

What is an API and How can it Improve my Customer Journey?

Posted by Jeff Green

8/10/2016

Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and secure digital ecosystem.

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Topics: Customer Experience, API