When less is more - why the best strategy in CX is about behavior quality

Posted by Peter Lundqvist

5/23/2018

I do dumb stuff sometimes! 

And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.

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Topics: Customer Experience, Customer Journey

Fed up with queuing? You won’t have to wait more than seven minutes here

Posted by Peter Lundqvist

5/8/2018

New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.

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Topics: Customer Experience, Public, Orchestra, queue management

4 questions to Oskar Fajerson, SVP EMEA/APAC

Posted by Peter Lundqvist

2/9/2018

Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.

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Topics: Customer Experience, Great Experience, Orchestra, GDPR

Qmatic saves time and money in Adams County

Posted by Peter Lundqvist

12/14/2017

 This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process.

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Topics: Customer Experience

How Qmatic's solutions helped Milton Keynes Council

Posted by Peter Lundqvist

9/27/2017

 

Modern customer journey management is not only a way to create better value for business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable customers and made better use of tax payers’ money.

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Topics: Customer Experience, Public, business intelligence, productivity, Queuing