How Qmatic's solutions helped Milton Keynes Council

Posted by Peter Lundqvist

9/27/2017

 

Modern customer journey management is not only a way to create better value for business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable customers and made better use of tax payers’ money.

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Topics: Customer Experience, Public, business intelligence, productivity, Queuing

The Only Solution to a Great Customer Experience is a Connected Solution

Posted by Peter Lundqvist

8/22/2017

I love running. Lately, though, I have struggled with a sore knee. So last week, I booked an appointment with my clinic, and then went in for an MRI. Almost immediately, I noticed something surprising about the way they had structured the patient experience.

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Topics: Customer Experience

How Capitec Bank Captured Market Leadership with Customer Service

Posted by Peter Lundqvist

5/22/2017

In the past month, I have joined Qmatic as Chief Marketing Officer. One of the things I have been most thrilled to see are the ways Qmatic solutions contribute to our clients’ efforts to create great business interactions and customer journeys. South African Capitec Bank is one great example. In a competitive global banking industry, they are growing and thriving, thanks to an active commitment to providing personal service and accessibility across every one of their 800-plus branch offices.

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Topics: Customer Experience, Customer Journey Intelligence

Do You Know the 3 P’s of a Remarkable Customer Journey?

Posted by Jeff Green

4/3/2017

There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer facing organizations – people don't buy what you do, they buy how you make them feel and the story you give them to tell.

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Topics: Customer Experience

A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Posted by Robert Ekström

1/5/2017

Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. 

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Topics: Customer Experience

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius

12/1/2016

Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

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Topics: Customer Experience, Retail, productivity, Mobile