Fed up with queuing? You won’t have to wait more than seven minutes here

Posted by Peter Lundqvist

5/8/2018

New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.

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Topics: Orchestra, Customer Experience, Public, queue management

4 questions to Oskar Fajerson, SVP EMEA/APAC

Posted by Peter Lundqvist

2/9/2018

Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.

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Topics: GDPR, Orchestra, Great Experience, Customer Experience

4 Questions to Ulf Larsson, Product Manager Hardware

Posted by Peter Lundqvist

12/22/2017

  I took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the comany has existed.

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Topics: Technology

Qmatic saves time and money in Adams County

Posted by Peter Lundqvist

12/14/2017

 This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process.

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Topics: Customer Experience

Is data security keeping you awake at night?

Posted by Peter Lundqvist

11/17/2017

We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. 

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Topics: GDPR, Data security