5/23/2018
I do dumb stuff sometimes!
And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.
Topics: Customer Experience, Customer Journey
5/8/2018
New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.
Topics: Customer Experience, Public, Orchestra, queue management
2/28/2018
4 Questions to Sven Andersson, Product Manager Statistics and Business Intelligence
Topics: Customer Experience, business intelligence, Customer Journey Intelligence, Orchestra, GDPR
2/9/2018
Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.
Topics: Customer Experience, Great Experience, Orchestra, GDPR
12/22/2017
I took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the comany has existed.
Topics: Technology
12/14/2017
This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process.
Topics: Customer Experience
