9/7/2018
Sometimes the jargon gets a little confusing. Here we take a look at the relationship between Customer Experience and User experience.
Topics: Customer Experience, User Experience
7/19/2018
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
Topics: Healthcare, Customer Journey
7/5/2018
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.
Topics: Customer Experience, Technology
5/23/2018
I do dumb stuff sometimes!
And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.
Topics: Customer Experience, Customer Journey
5/8/2018
New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.
Topics: Customer Experience, Public, Orchestra, queue management
2/28/2018
4 Questions to Sven Andersson, Product Manager Statistics and Business Intelligence
Topics: Customer Experience, business intelligence, Customer Journey Intelligence, Orchestra, GDPR
