Jeff Green


Senior Vice President, North America
Qmatic

Jeff Green directs Qmatic U.S. He is a passionate brand and customer experience advocate with more than two decades of leadership experience focused on service delivery, account management and business development. Jeff leads a team of more than 50 employees who focus on ensuring Qmatic customers enjoy an experience as exceptional as the one they strive to deliver for their own customers.

Recent Posts

Why 11 Minutes is More than a Metric in the Patient Experience

Posted by Jeff Green

8/3/2017

In April, the U.S. Department of Veterans Affairs launched a website called Access to Care that relays patient experience metrics like wait times at its clinics. It also compares VA hospitals against other medical facilities in a region on measures like how quickly a veteran can get an appointment and satisfaction with care.

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Topics: Public, Healthcare

Does EMR give you all you need to know about your patient’s needs?

Posted by Jeff Green

7/10/2017

Electronic Medical Records (EMRs) allow providers to track patient data over time, identify patients who need preventative visits and screenings, and monitor how they measure against health guidelines. In so doing, EMRs can help to improve quality of the medical experience. But EMRs are only one piece of a much bigger and more important effort – true, attentive care for the whole human.

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Topics: Healthcare

Do You Know the 3 P’s of a Remarkable Customer Journey?

Posted by Jeff Green

4/3/2017

There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer facing organizations – people don't buy what you do, they buy how you make them feel and the story you give them to tell.

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Topics: Customer Experience

The One Thing You Can Do To Improve Your Store This Holiday Season

Posted by Jeff Green

12/21/2016

The holidays are an incredibly busy time of year. For many people, it means additional year-end work responsibilities, special events, time with family and friends, and a longer-than-usual shopping list. And most of us don’t have the luxury (or foresight) to schedule a day off to knock out all of our tasks at once during a slower day in the middle of the week.

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Topics: Retail

Omnichannel Retail Satisfies Shoppers (and Makes You Money)

Posted by Jeff Green

11/17/2016

I recently bought a new coat. Not being much of a shopper, I gave the task to my wonderful wife. As it turns out, letting her pick out a coat for me wasn’t really practical. Choosing style and appearance, yes (she has great taste). Selecting fit and feel, not so much.

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Topics: Retail

What Are You Waiting For?

Posted by Jeff Green

9/15/2016


Freakonomics
recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in
lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so.

Shortly after it posted, I was meeting with an executive from one of our key clients in the Motor Vehicle space. He asked if I had seen the article and if I had any thoughts on it. Qmatic is the leading customer journey management technology solution provider in the world so of course, I did. Much of what drives innovation at Qmatic comes directly from our insights about managing physical experiences that involve lines.

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Topics: Customer Experience, Public, dmv