Jeff Green


Senior Vice President, North America
Qmatic

Jeff Green directs Qmatic U.S. He is a passionate brand and customer experience advocate with more than two decades of leadership experience focused on service delivery, account management and business development. Jeff leads a team of more than 50 employees who focus on ensuring Qmatic customers enjoy an experience as exceptional as the one they strive to deliver for their own customers.

Recent Posts

The One Thing You Can Do To Improve Your Store This Holiday Season

Posted by Jeff Green

12/21/2016

The holidays are an incredibly busy time of year. For many people, it means additional year-end work responsibilities, special events, time with family and friends, and a longer-than-usual shopping list. And most of us don’t have the luxury (or foresight) to schedule a day off to knock out all of our tasks at once during a slower day in the middle of the week.

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Topics: Retail

Omnichannel Retail Satisfies Shoppers (and Makes You Money)

Posted by Jeff Green

11/17/2016

I recently bought a new coat. Not being much of a shopper, I gave the task to my wonderful wife. As it turns out, letting her pick out a coat for me wasn’t really practical. Choosing style and appearance, yes (she has great taste). Selecting fit and feel, not so much.

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Topics: Retail

What Are You Waiting For?

Posted by Jeff Green

9/15/2016


Freakonomics
recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in
lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so.

Shortly after it posted, I was meeting with an executive from one of our key clients in the Motor Vehicle space. He asked if I had seen the article and if I had any thoughts on it. Qmatic is the leading customer journey management technology solution provider in the world so of course, I did. Much of what drives innovation at Qmatic comes directly from our insights about managing physical experiences that involve lines.

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Topics: Customer Experience, Public, dmv

The 2 Ways Government Offices Can Do More For More Citizens

Posted by Jeff Green

8/18/2016

Public agencies are at a crossroads. Many have done things a certain way for a very long time. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because there is no real competition between government agencies, many have simply opted to continue on their current path, regardless of a reputation for slow processes, long wait-times, and frustrated staff.
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Topics: Customer Experience, Public

What is an API and How can it Improve my Customer Journey?

Posted by Jeff Green

8/10/2016

Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and secure digital ecosystem.

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Topics: Customer Experience, API

A License to Impress: How Technology is Improving the DMV Experience

Posted by Jeff Green

8/4/2016


It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this outlay of time isn’t really all that great. But ask about anyone of driving age, and they’ll say that they look forward to a DMV visit about as much as they do a dental exam or some other (often unfairly) maligned appointment.

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Topics: Technology, dmv