Ellen Hartelius

Product Manager Mobile & User Experience Designer

Ellen Hartelius is a user experience strategist passionate about well-designed, memorable customer journeys. As Mobile Solutions Product Manager and User Experience Designer, she combines this user-focused mindset with industrial design engineering experience to help innovate and improve Qmatic solutions that support the success of our clients and their customers.

Recent Posts

Get Mobile - How to Improve Productivity, Personalization, and Profit

Posted by Ellen Hartelius


Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

Read More

Topics: Mobile, Retail, productivity, Customer Experience

How to Make Your Customers Want to Play the Waiting Game

Posted by Ellen Hartelius


Think of the last time you…

•  Went to the store
•  Renewed a license
•  Visited the doctor
•  Stopped at the bank...

Each errand had its own specific purpose. But we would venture to say that all had one thing in common – it required that you wait, likely in a checkout line or for a service provider. For customers, this wait time can be a test of patience or it can be used productively. More often than not, today’s customers are finding ways to fill that time with something housed on their mobile phone.

Read More

Topics: MyFunWait