Qmatic saves time and money in Adams County

Posted by Peter Lundqvist

12/14/2017

 This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process.

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Topics: Customer Experience

Is data security keeping you awake at night?

Posted by Peter Lundqvist

11/17/2017

We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. 

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Topics: Data security, GDPR

Exciting results for mobile checkout in UK

Posted by Peter Lundqvist

10/24/2017

 

Many of us believe we have only seen the beginning of how smart phone technology will transform our lives. If in doubt, consider the fact only ten years has passed since the first iPhone was launched, yet today mobile technology has changed all we know about how we access information and services. Along with leading brands such as Sainsbury’s, Qmatic UK has tested an innovative way to use smartphones when shopping for groceries.

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How Qmatic's solutions helped Milton Keynes Council

Posted by Peter Lundqvist

9/27/2017

 

Modern customer journey management is not only a way to create better value for business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable customers and made better use of tax payers’ money.

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Topics: Customer Experience, Public, business intelligence, productivity, Queuing

The Only Solution to a Great Customer Experience is a Connected Solution

Posted by Peter Lundqvist

8/22/2017

I love running. Lately, though, I have struggled with a sore knee. So last week, I booked an appointment with my clinic, and then went in for an MRI. Almost immediately, I noticed something surprising about the way they had structured the patient experience.

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Topics: Customer Experience

Why 11 Minutes is More than a Metric in the Patient Experience

Posted by Jeff Green

8/3/2017

In April, the U.S. Department of Veterans Affairs launched a website called Access to Care that relays patient experience metrics like wait times at its clinics. It also compares VA hospitals against other medical facilities in a region on measures like how quickly a veteran can get an appointment and satisfaction with care.

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Topics: Public, Healthcare