Erase Friction in the Customer Journey with Journey Insights and Analytics

Posted by Sven-Olof Husmark

3/24/2017

Creating a consistent customer journey that narrows the gaps between digital and real world environments often means identifying friction points, understanding why they exist and having the resources in place to fix them quickly.

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Topics: business intelligence

You could be losing 25% of your serious prospects – do you know why?

Posted by Vanessa Walmsley

3/10/2017

Every day, an average of 80% of people who walk into a store will walk out without spending anything. That’s just a fact of retail life.

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Topics: Retail

A Better Customer Journey – Qmatic Insights from NRF Big Show

Posted by Sven-Olof Husmark

2/2/2017

From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo.[1] We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more. The event was a powerful opportunity to show the industry how revolutionary a flexible customer journey technology ecosystem and powerful data insights can be for retaining customers and driving sales across every retail channel.

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Topics: Retail

A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Posted by Robert Ekström

1/5/2017

Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. 

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Topics: Customer Experience

The One Thing You Can Do To Improve Your Store This Holiday Season

Posted by Jeff Green

12/21/2016

The holidays are an incredibly busy time of year. For many people, it means additional year-end work responsibilities, special events, time with family and friends, and a longer-than-usual shopping list. And most of us don’t have the luxury (or foresight) to schedule a day off to knock out all of our tasks at once during a slower day in the middle of the week.

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Topics: Retail

Why Amazon Go is a Mixed Bag for Retailers

Posted by Sven-Olof Husmark

12/15/2016

In 2014, I wrote an article for Customerthink called Retailers Provide “Amazon Experiences” in the Store. Little did I know then that Amazon already had spent almost two years working on a concept that would translate their online presence into the physical world. The company rolled out that newest category-changer this week.

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Topics: Retail