Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth – pressure that has not relented since the economic crash of 2008.
Sometimes the jargon gets a little confusing. Here we take a look at the relationship between Customer Experience and User experience.
I do dumb stuff sometimes!
And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.
New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.